Frequently Asked Questions

Everything you need to know about your Jolly Merch order.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a favorite garment you already own for the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your products ethically sourced?

Yes, Jolly Merch Shop is committed to ethical fashion. We partner only with manufacturers who provide fair wages, safe working conditions, and follow sustainable production practices.

Can I track my package once it has shipped?

Absolutely! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.